Location: Chennai

Job Type: Full-Time

Experience: Minimum 5 years ( Service industry preferred )

Qualification: Any Graduate

About the Company:

Sree Nandhee’s Technologies is a well-established company with 25 years of experience in the solar energy field. We are currently expanding our team to manage and execute cutting-edge solar projects.

Job Overview – Senior Back office Executive – Service operations

We are looking for an experienced Back Office Executive with strong exposure in service coordination and operations. The candidate will be responsible for handling customer requests, coordinating with service engineers, managing data, and ensuring smooth backend operations.

Key Responsibilities

Service Coordination:

• Handle incoming service calls and emails
• Schedule and assign service engineers for field visits
• Follow up on open service tickets and closures
  
  

Data & MIS Management:

• Maintain accurate service records and customer database
• Prepare and share daily/weekly MIS reports
• Track AMC (Annual Maintenance Contract) details and renewals
  
  

Customer Support:

• Act as a point of contact for customer queries
• Ensure timely response and customer satisfaction
• Handle complaints and escalate issues when required
  
  

Documentation & Process Handling:

• Maintain service reports, invoices, and documentation
• Coordinate with accounts for billing and payment follow-ups
• Ensure proper data entry and record keeping
  
  

Internal Coordination:

• Coordinate with sales, service, and logistics teams
• Support smooth execution of service operations
• Monitor pending tasks and ensure timely closure
  
  

Required Skills

Technical / Functional Skills:

• Strong experience in service coordination / backend operations
• Knowledge of AMC handling and service processes
• Proficiency in MS Excel, Word, Email handling
• Experience in CRM / ERP systems (preferred)
  
  

Core Skills:

• Excellent organizational and multitasking ability
• Strong attention to detail
• Ability to work under pressure and meet deadlines
  
  

Soft Skills:

• Good communication and interpersonal skills
• Strong follow-up and coordination ability
• Customer-focused and problem-solving attitude

Preferred Requirements:

• Experience in UPS / Solar / Electrical / Service Industry
• Ability to handle high-volume service operations
• Knowledge of billing and basic accounts coordination

Contact Details: 97900 08512                Send Your Resume: hradmin@sreenandhees.in